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Link didn’t arrive, file won’t open, duplicate charge? Tell us the order email and the pattern title and we will sort it — a fresh link, a corrected file, or a refund where the policy calls for one.

Pattern questions

Stuck on a row, unsure about a stitch count, torn between two patterns? Ask before you frog. Clarity is our job, not your problem.

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Want your patterns on the shelf? Start with the contributor terms, then write and introduce yourself and your work.

Copyright or takedown matter? The copyright & takedown policy lists exactly what to send. Privacy request? Start with the privacy policy.